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1. RF Field Engineer Sao Paulo (TV or Radio)
De: Divulga Vagas
Mensagem
________________________________________________________________________
1. RF Field Engineer Sao Paulo (TV or Radio)
Enviado por: "Divulga Vagas" divulga_vagas_tit@yahoo.com.br divulga_vagas_tit
Data: Qui, 22 de Abr de 2010 11:36 pm
Looking for a Field Engineer Sao Paulo - MUST have RF experience (preferably TV or Radio) and MUST experience with RF testequipment (Spectrum Analyzer or Network Analyzer) ).
Contact: Iona Koss
Consultant Latin America
ikoss@chronosconsulting.com
Focus on broadcast products to include: broadcast automation, video servers, non-linear news editing, video and audio routers, master control systems, video graphics systems, networking solutions, and modular infrastructure equipment. Knowledge of NRCS and MOS componentsis a plus.
• Provide technical support and/or training on specific broadcast
products identified above in the installation, “go live†and post
launch support environments.
• Provide documentation regarding product quality, assigned job
analysis, bug tracking entry, and expense reporting in a timely manner.
• Provide Call Center telephone support as assigned while performing administrative duties in the office.
• Provide customer consulting assistance on workflow, design,
alternative approaches, system interfaces and application of the
system. Research information utilizing internal and external resources.
• Successfully manage a moderate to heavy workload requiring
technical and practical knowledge; utilize insight; good judgment; good
interpersonal and time management skills on assigned jobs of varying
levels of difficulty
• Act as interface between Customer, Service, Project Management,
Sales and Engineering addressing all key activities and/or issues
relevant to the job assigned.
• Attend internal training as assigned to gain knowledge of the
Harris product lines to support system design and installation.
Knowledge of additional external vendor products a plus.
• Utilize Service and Engineering resources to facilitate replicating issues and monitor issue resolution.
• Provide "field" information regarding quality of design, interoperability issues,
• Coordinate job acceptance and gain sign off with Customer, Sales and/or other key groups.
• May provide operational and maintenance training to customers and system integrators as assigned.
Qualifications:
• Technical degree or equivalent experience.
• 5+ years of work related experience.
•Must have RF experience (preferably TV or Radio) and experience with RF test equipment (Spectrum Analyzer or Network Analyzer)
• Must be available for up to 75% travel within the Brazil region; other Latin America or US travel may be required.
Preferred Additional Skills:
• Have the skill to provide hardware, software solutions.
• Be proactive to maximize efficiency of customer service. Must think proactively so we avoid issues.
• Seek clarification to ensure that customer needs are clearly defined.
• Focus on providing efficient and reliable service to internal and/or external clients.
• Develop and effectively apply communication skills to build and
maintain relationships, and to influence the actions or behaviors of
others by interpreting and communicating technical or functional
information in a “user friendly†manner.
• Solve problems using independent thinking to adapt known methods
or techniques based on previous experience and/or technical expertise.
• Articulate explanations, alternatives and recommendations.
• Exceptional organizational skills, methodical in a multi-tasked environment.
• Demonstrated time management skills and the ability to reliably meet commitments.
• Ability to work under stressful/fast pace conditions.
• Strong written and oral communication skills.
• Very strong customer relationship management and communication skills.
• Team player that can work well with cross-functional teams.
Posted 2 hours ago | Expiring in 13 days
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